![]() ![]() What do I do if I haven’t received a tracking/shipping email?ĭouble-check your SPAM folder or if you are on Gmail, check your Promotions folder as sometimes the tracking/shipping email goes there. Deliveries cannot be made on weekends or holidays (and weekends should not to be included in transit-time calculations). is not responsible for late orders due to schedules set by the delivery company. ![]() Orders placed on Saturday or Sunday will not be processed until the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. ET on Monday, Tuesday, Wednesday Thursday or Friday (except for holidays), it will be processed on the next business day. The method of shipment is referenced on your order shipment email. Please contact UPS or USPS to obtain an estimated delivery time. Standard shipping is available at no cost for orders over $49.95 pretax (excluding Alaska and Hawaii). Our shipping rates and delivery times are detailed during the checkout process and are based on the individual order. What are your shipping charges and delivery times? View our Return Policy page for detailed merchandise return information. To find the store nearest you, visit our store locator page. Refunds will be placed on the credit or debit card used to make the original purchase. Refunds typically take 3-5 business days. Refunds are allowed on unworn merchandise if you present the packing slip, original box and positive identification. Website purchases may be returned to any of our retail stores or mailed (postage paid) to our Distribution Center. What is the return policy for website purchases? ![]() ![]() Can an item purchased at a SHOE SHOW MEGA location be returned to a SHOE DEPT.Can an item purchased online be returned to either a SHOE SHOW MEGA or SHOE DEPT.Can I purchase a gift card online and have it shipped to someone?.Can I search handbags and accessories online?.What’s the best way to measure my kids’ feet at home?.Can I use a PO Box for Expedited Shipping?.What do I do if I haven’t received a tracking/shipping email?.What are your shipping charges and delivery times?.What is the return policy for website purchases?.International customers please note: any customs fee incurred by Running Warehouse will be deducted from your refund.Write down the tracking number for the return from your preferred shipping carrier to track the progress of your package back to our warehouse.Please note that you will be responsible for all shipping charges. We recommend choosing a carrier that provides tracking information. Ship the return package back to the following address with your preferred shipping carrier.Place the items you would like to return along with a copy of the "Running Warehouse Return Shipping and Exchange Instructions" form back into the original shipping box, soft pack, or similar shipping container.Fill out the enclosed Non-contiguous United States Return Shipping and Exchange Information form and indicate if you would like an exchange, refund or store credit.All Exchanged product will be shipped back to you free of charge via UPS Ground unless otherwise specified.Returns are shipped via UPS Ground please allow 7-10 working days for the shipment to arrive back at our warehouse after you have shipped the package.You can also return your shipment by handing your package to a UPS driver. To find the UPS Service Station closest to you click here. Drop the box off at any authorized UPS Service Station or UPS building.Write down the tracking number located on the return shipping label to track the progress of your package back to our warehouse. Attach the enclosed UPS return label to the outside of the box or soft pack.Place the items you would like to return along with a copy of the "Running Warehouse Return and Exchange Instructions" form back into the original shipping box, soft pack, or similar shipping container.Sending back a gift? Use the Gift Return form and follow the steps outlined below.Fill out the Contiguous United States Return and Exchange Instructions form and indicate if you would like an exchange, refund or store credit. ![]()
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